Monterrey’s guest services division includes unarmed personnel who provide public-facing security services with an emphasis on delivering a great visitor experience.

Our personnel are responsible for greeting guests, verifying identification, approving visitors, operating and monitoring closed-circuit television systems, assisting with evacuation procedures in the event of emergency, and ensuring overall facility safety. All our guest service specialists go through rigorous security as well as customer service training that emphasize courteousness and professionalism as they work to maintain a secure and safe environment.